Minor Safety Policy

A safe space for minor learners to study Quranic Arabic vocabulary.

At Norai, minor learner safety is not a feature. It is the foundation. Every part of our system, from content review to data handling, is designed to protect minor learners while they study Quranic Arabic vocabulary. We follow strict global standards for family safety, privacy, and age-appropriate digital learning, while honoring Islamic principles of care and responsibility.

Parent-Managed Minor Learner Profiles

Norai is an educational Quranic Arabic learning app. Where minor learner profiles are used, they are parent-managed.

Minor learner profiles are created, managed, supervised, and deleted by parents or guardians. Minor learners do not create independent public accounts and do not manage billing, subscriptions, or account settings.

What Norai Does Not Provide

Norai does not provide:

• Tafseer (interpretation)
• Fatwa or religious rulings
• AI-generated Quranic meanings
• Chat, messaging, or social interaction
• Public child profiles
• Public comments
• Open chat
• Minor-to-minor messaging
• Strangers contacting minor learners
• User-generated public content by minor learners
• Location sharing by minor learners
• Behavioural advertising targeted at minor learners Norai teaches only Quranic Arabic vocabulary using scholar-approved content.

Our Commitment to Minor Learners and Families

Minor learners deserve a quiet, focused, and protected environment when studying Quranic Arabic vocabulary. Norai is built around this belief. We have zero tolerance for content, behavior, or design choices that put minor learners at risk. This commitment is reflected in every product decision we make and is enforced through clear policies, technical safeguards, and ongoing review.

Our Four Core Pillars

• Zero Tolerance — No exploitation, harm, or inappropriate content. Ever.
• Scholar Reviewed — Every word and meaning is verified by qualified Islamic scholars.
• Privacy First — Minor learner profiles are managed by parents or guardians. Minor learners are not shown advertisements or advertising based tracking during learning sessions.
• Family Controlled — Billing, settings, and account management behind Family Gate.

Zero Tolerance for Exploitative or Harmful Material

Norai has zero tolerance for exploitative or harmful material, or any content that exploits, endangers, sexualizes, or harms minor learners. This applies to:

• Any exploitative or harmful material in app content, user uploads, or third party integrations.
• Grooming behavior of any kind.
• Content that sexualizes minors in any way, even implicitly.
• Predatory behavior by users, contributors, or staff.

Our Actions

If we detect or are notified of any such content or behavior, we will:

• Immediately remove the content from our platform.
• Permanently ban the responsible account.
• Report to relevant authorities, safety organizations, and local law enforcement where required or appropriate.
• Cooperate fully with all law enforcement investigations.
• Preserve evidence as required by law.

Reporting Suspected Abuse

If you become aware of any content or behavior that may harm a minor learner on Norai, please report immediately:

Email: safety@norai.app

Subject Line: URGENT Minor Learner Safety Concern

Response Time: Within 24 hours, 7 days a week.

For emergencies, contact local authorities first.

Parent and Guardian Requests

Parents or guardians can contact Norai to report concerns, request deletion of a minor learner profile, or request review of learning content.

• For minor learner safety concerns, contact safety@norai.app.
• For content review concerns, contact content@norai.app.
• For privacy or deletion requests, contact privacy@norai.app.
• For general support, contact support@norai.app.

Content Standards

Every piece of content in Norai goes through multi stage review before reaching a minor learner's screen. Our Islamic scholars verify Quranic accuracy, our content team reviews age appropriateness, and our safety team checks for any potentially harmful elements.

What Minor Learners See in Norai

• Quranic Arabic vocabulary derived from the Quran
• Scholar-approved literal word meanings
• Recitation audio by qualified Qaris
• Quranic verses presented respectfully, without interpretation

What Minor Learners Never See

• Advertisements or advertising based tracking during learning sessions.
• In app purchase prompts.
• Pop ups, urgency timers, or pressure tactics.
• Social features, chat, or user generated content.
• External links or third party redirects.
• Tafseer, fatwa, or theological interpretations.
• Religious rulings or controversial topics.
• Any inappropriate, unsafe, or non-age-appropriate imagery, in line with Islamic guidance.
• Music or background entertainment elements.
• Comparison metrics, leaderboards, or competition.

Data Privacy for Minor Learners

Norai is designed so minor learners can study within a parent managed and privacy focused learning environment. We follow strict guidelines for privacy, parental oversight, age-appropriate design, and safe digital learning.

Minor Learner Profile Information

Minor learner profiles are created and managed by parents or guardians.

Parents or guardians may review, correct, or request deletion of minor learner profile information at any time.

During learner profile setup, parents or guardians may provide:

• Learner name
• Gender
• Date of birth Each minor learner profile is connected to the parent account and accessed through a parent managed QR based learner login flow designed to keep learning access simple and secure for minor learners.

We Do Not Collect From Minor Learners

We do not collect from minor learners:

• Email addresses
• Phone numbers
• GPS location or device location
• Photos, videos, or voice recordings from minor learners
• Biometric data
• Device contacts or social network information
• Payment or billing information
• Behavioral advertising data

What We Collect to Support Learning

• Lesson progress and completion activity
• Practice events and mastery tracking
• XP and learning activity data
• Learner session activity such as login and logout events
• App usage duration for family dashboard summaries
• Device type and application version for technical support and stability This information is linked to the parent managed minor learner profile and family account. It is stored securely, used only to support the learning experience, and never sold to third parties or used for behavioral advertising.

Family Controls

The family owns the account. Minor learners use the learning experience through parent managed learner profiles. This separation is built into the app from the start.

Minor learner profiles are accessed through a parent managed QR based learner login flow designed to keep learning access simple and secure for minor learners.

Minor Learner Notifications

Minor learner notifications are controlled by parents or guardians.

By default, child profile progress, inactivity, and learning reminders are routed to the parent or guardian account where applicable.

Direct notifications to a child device, where available, are limited to simple learning reminders or positive learning encouragement and only work when enabled or controlled by the parent or guardian.

Norai does not send marketing, billing, subscription prompts, external links, sensitive personal data, exact performance details, Quranic interpretation, tafseer, fatwa, religious rulings, or AI-generated Quranic meanings through child notifications.

Family Gate

All sensitive actions are protected behind a Family Gate that requires solving a simple math problem or entering a PIN. Minor learners cannot:

• Access billing or subscription settings.
• Change account information.
• Make any in app purchases. None exist for minor learners.
• Delete their progress.
• Contact support directly.
• Access external links or websites.

Family Dashboard

Families can monitor their minor learner's progress through a dedicated dashboard:

• Weekly summary of lessons completed.
• Progress and mastery tracking.
• Manage up to 4 minor learner profiles per account.
• Daily activity overview.
• Optional weekly progress reports via email.

Family Tools

• Set daily time limits per minor learner.
• Mute audio if needed, for shared spaces.
• Pause learning during set hours, for example school time.
• Delete a profile and all associated data at any time.

Safe Design Principles

Beyond technical safety, Norai is designed to support healthy learning habits and minor learner wellbeing.

No Pressure Learning

• No streaks that punish missed days.
• No leaderboards comparing minor learners.
• No guilt messages or warnings.
• Quiet animations that do not demand attention.

Calm Visual Environment

• Soft, neutral colors.
• No flashy animations or attention grabbing effects.
• No notifications that interrupt.
• No sounds that startle or distract.

Healthy Time Boundaries

• Recommended 10 to 15 minute sessions.
• Natural break points after each lesson.
• No infinite scrolling or auto play.
• Suggestions to rest after extended use.

Focus on Learning, Not Engagement

• We do not use dark patterns to maximize app usage.
• Success is measured by learning outcomes, not screen time.
• No artificial rewards designed to create dependency.
• Quranic learning takes priority over app metrics.

Compliance and Standards

Norai meets or exceeds minor learner safety standards across the regions we serve.

Our Compliance Framework

• Parental oversight for younger users.
• Strict protection for users under applicable age thresholds, with parental consent where required.
• Age-appropriate design standards for younger audiences.
• Applicable data protection and online safety laws for digital services.
• App marketplace requirements for family-oriented learning services.
• Platform family policy requirements where applicable.

Independent Reviews

• Norai is developed by Karsaaz EBS Ltd, an organization operating with ISO certified management systems.
• Security reviews are part of Norai's ongoing governance process.
• Annual privacy and minor learner safety policy reviews.
• Open to independent verification by online safety organizations.

Reporting Concerns

We take every report seriously. If you have concerns about anything you have seen on Norai, or about a minor learner's safety, please contact us using the appropriate channel below.

Minor Learner Safety Emergencies

Email: safety@norai.app

Response: Within 24 hours, 7 days a week.

For: exploitation, grooming, inappropriate content, or immediate minor learner harm.

Content Concerns

Email: content@norai.app

Response: Within 48 hours on business days.

For: Inappropriate content, scholar review concerns.

Privacy Concerns

Email: privacy@norai.app

Response: Within 72 hours on business days.

For: Data handling, privacy requests, account deletion.

General Support

Email: support@norai.app

Response: Within 24 to 48 hours on business days.

For: General questions, account help.

For Law Enforcement

Law enforcement officials seeking records or information related to a Norai user account should contact: legal@norai.app

We respond to valid legal requests in compliance with applicable laws and regulations.

External Safety Resources

If you or someone you know needs urgent safety support online, please contact local authorities or recognized safety support organizations in your region.

For immediate danger or emergency situations, contact your local emergency services first.

Our Promise to Families

Every family that downloads Norai is trusting us with their minor learner's first digital steps toward learning Quranic Arabic words step by step. We do not take this trust lightly.

We promise to:

• Always put minor learner safety before business growth.
• Never compromise scholar integrity for engagement metrics.
• Maintain transparency in our policies and practices.
• Listen to families, scholars, and online safety advocates.
• Continuously improve our safeguards as standards evolve. If we ever fall short, we want to know. Reach us at safety@norai.app.

May Allah (SWT) protect every minor learner who uses Norai, and may He guide their journey toward learning Quranic words step by step.