Terms of Service

These Terms are governed by the laws of the United Arab Emirates, subject to mandatory consumer protection laws that may apply in your jurisdiction.

Norai is operated by Karsaaz EBS Ltd (United Kingdom). Billing and subscription processing are handled by Karsaaz EBS Technology Solutions FZCO (United Arab Emirates), acting as Merchant of Record.

Introduction

These Terms of Service govern your access to and use of Norai, including the website, mobile application, downloadable learning content, and related learning services.

By accessing or using Norai, you agree to these Terms. If you do not agree, you should not use the service.

1. Description of the service

Norai is a Quranic Arabic learning application focused on helping learners build familiarity with Quranic vocabulary through structured lessons, guided practice, recitation audio, and repetition based learning.

The service may include:

• Quranic Arabic vocabulary learning across structured levels
• Audio supported learning
• Guided practice activities
• Progress and mastery tracking
• Parent and family dashboard tools
• Offline learning support
• Downloadable learning content Availability of certain features may vary depending on the plan or platform.

2. Eligibility

By using Norai, you confirm that:

• You meet the minimum age requirements applicable in your jurisdiction, or
• You are using the service under the supervision of a parent or guardian If creating learner profiles for minor learners, you confirm that you are the learner's parent or legal guardian.

3. Accounts and learner profiles

Norai supports:

• Parent accounts
• Adult learner accounts
• Parent managed minor learner profiles Parent and adult accounts may use email based authentication or supported sign in methods.

Minor learner profiles:

• Are created and managed by parents or guardians
• May include learner name, gender, and date of birth
• Do not have independent account ownership
• Access learning sessions through a parent managed QR based learner login flow
• Cannot manage billing, subscriptions, or account settings You are responsible for maintaining the security of your account and associated learner profiles.

4. Parent and Guardian Responsibility

Parents or guardians are responsible for creating, managing, supervising, and deleting minor learner profiles connected to their account.

Children should use Norai under parent or guardian supervision. Norai does not replace parents, teachers, qualified Islamic scholars, or formal religious education.

5. Device Access and Device Binding

Norai limits access based on account, subscription plan, device count, active session, and device binding rules.

Norai restricts supported account, learner profile, or subscription access to one active device at a time under its device binding rules, where this restriction applies to the selected plan or access type.

If a user logs out, changes device, reinstalls the app, or exceeds allowed device limits, Norai requires re-login, re-verification, device re-linking, or subscription validation.

Device access controls protect accounts, manage offline learning, prevent access conflicts, and maintain subscription access rules.

6. Offline learning

Norai is designed with an offline first learning system.

Downloaded lessons, audio, and learning content may continue functioning without internet access. Progress and learning activity may synchronize automatically once connectivity becomes available.

7. Offline Access Verification

Offline lesson packs may be available depending on the user’s plan, account status, and device status.

Offline access may require periodic account, device, or subscription verification. If verification is required and cannot be completed, some offline features may be limited until verification is restored.

8. Educational Reminders and Notifications

Norai may provide educational reminders, progress notices, account alerts, and family learning updates where notifications are enabled.

These reminders are provided only as learning support. They do not replace parents, guardians, teachers, qualified Islamic scholars, or formal religious education.

Norai does not send tafseer, fatwa, religious rulings, AI-generated Quranic meanings, or religious interpretation through push notifications.

For minor learner profiles, notification access and child-related reminders are controlled by parents or guardians.

9. Free plan

Norai offers a free plan with no time limit.

The free plan may include access to:

• Quranic learning content
• Audio recitation
• Basic guided practice features Availability of features may change over time with reasonable notice.

10. Paid plans and subscriptions

Norai may offer paid subscription plans that provide additional features, family tools, dashboard functionality, enhanced progress visibility, or expanded learning support tools.

Subscriptions may renew automatically unless cancelled before the next billing cycle.

Billing is handled by Karsaaz EBS Technology Solutions FZCO (United Arab Emirates), acting as Merchant of Record.

11. Subscription Feature Clarity

Some Norai features require a paid subscription. Store listings, in-app screens, website pages, and policy pages must clearly identify which features are free and which require subscription access.

Features such as offline lesson packs, audio downloads, progress tracking, word mastery tracking, family dashboard tools, and parent-managed learner profile features may require a paid plan where applicable.

Paid feature access is determined by NorAI backend entitlement records after payment or subscription status is verified through the relevant approved payment provider.

A purchase success screen, local receipt flag, checkout redirect, screenshot, or unverified payment claim does not activate paid access by itself.

A subscription purchased through one approved channel may be recognized on other supported platforms when the user signs into the same NorAI account, subject to provider rules, account status, and NorAI entitlement verification.

NorAI may prevent duplicate purchase actions where an active subscription or entitlement is already recognized for the account.

12. Family Plan Access

Family Plan access may include parent-managed learner profiles, family dashboard tools, progress visibility, and child profile management features.

Parent-managed learner profiles and family management tools may require a Family Plan where applicable. Minor learners cannot purchase subscriptions, access billing settings, or manage account plans.

Adult learners can access parent mode, family management features, or parent-managed learner profile tools only when those features are included in their active plan or subscription. If the required plan or subscription is not active, parent mode or family management options may be unavailable.

13. Minor Learner Safety and Restricted Access

Norai is designed with a parent managed learning structure for minor learners.

Minor learners are not shown:

• Billing or subscription interfaces
• Pricing information
• Payment prompts
• Advertisements during learning sessions
• External social or communication systems Sensitive account actions remain accessible only to parents or adult account holders.

14. No Public Child Interaction

Norai does not provide public child profiles, public messaging, public posting, child-to-child chat, public social networking, or public activity feeds.

Minor learners cannot contact strangers, be contacted by strangers, share location publicly, or publish user-generated public content through Norai.

15. Acceptable use

You agree not to:

• Violate applicable laws or regulations
• Attempt to reverse engineer or extract application content or systems
• Interfere with platform functionality or security
• Misuse learner accounts or impersonate others
• Upload harmful, abusive, or unlawful content
• Use Norai in ways that may harm Minor or other users Norai may suspend or terminate access where misuse or violations occur.

16. Content and scholar review

Norai provides Quranic Arabic vocabulary learning content reviewed through an internal scholar approval process.

Norai does not provide:

• Tafseer
• Fatwa or religious rulings
• AI generated Quranic meanings or interpretations
• Open religious interpretation systems All curriculum content remains the intellectual property of Norai and may not be redistributed or reproduced outside normal permitted use.

17. Learning progress and activity data

Norai may collect and process learning activity data including:

• Lesson completion
• Practice activity
• Progress and mastery tracking
• XP and learning activity
• Session activity and synchronization events This information is used to support learner continuity, progress tracking, family dashboards, synchronization, and platform improvement.

Norai does not sell learner data to third parties.

18. Privacy

Use of Norai is also governed by the Privacy Policy.

Parents or guardians remain responsible for learner profiles created within their account.

19. Service availability

Norai may update, modify, restrict, or discontinue features, plans, or parts of the service at any time for operational, security, legal, or technical reasons.

We do not guarantee uninterrupted or error-free service availability.

20. Account deletion

Parents and adult learners may request account deletion either through the application or by contacting support.

When deletion is requested:

• The account is soft deleted
• A 30 day deletion grace period begins
• During this period, data may remain recoverable
• After the grace period, account and learner data are permanently deleted from active systems Minor learner profiles may only be removed by the parent or guardian managing the account.

21. Disclaimers

Norai is provided on an "as available" basis.

While we strive to maintain reliable systems and accurate content, we do not guarantee uninterrupted availability, complete accuracy, or suitability for every learning need or jurisdiction.

22. Limitation of liability

To the maximum extent permitted by law, Norai and Karsaaz entities are not liable for:

• Indirect or consequential damages
• Data loss caused by device failure or third party platform issues
• Temporary service interruptions
• Loss of learning progress caused by unsupported device modifications or misuse

23. Changes to these Terms

These Terms may be updated periodically.

Material changes may be communicated through the application, website, or account communication channels.

Continued use of Norai after updates constitutes acceptance of the revised Terms.

24. Governing law

These Terms are governed by the laws of the United Arab Emirates, subject to mandatory consumer protection laws that may apply in your jurisdiction.

25. Contact

For legal or terms related questions:

legal@norai.app

Norai is operated by Karsaaz EBS Ltd (United Kingdom). Billing and subscription services are managed by Karsaaz EBS Technology Solutions FZCO (United Arab Emirates).

Communications may be routed internally between authorized Karsaaz entities responsible for operational, billing, legal, or support functions.